Return Policy

We want you to be completely satisfied with your purchase. The following information will help facilitate your return of an unused product, or a warranty claim for a defective product, either of which may be processed at a EcoBatt® retail store, or by calling +855.17.330.739.

• A return request must occur within 14 days of purchase, or delivery if we shipped the product directly to you.

• Product returns require a proof of purchase or original receipt.

• If you are shipping the product back to us, it must be received by our warehouse within 45 days from the date your product was delivered. For specific labeling instructions call +855.17.330.739.or email www.ecobatt-energy.com

•  Freight expense is not refundable.

• Products must be in an unused and saleable condition.

• Refunds for purchases made by credit card will be credited back to the card used to make the purchase.

• Cash refunds for purchases under $20 may be received at a EcoBatt® retail store only, and for return requests in amounts over $20 may be in the form of a check mailed to customer's home address.

• Refunds for purchases made by check require a ten (10) day waiting period from date of purchase.

• Returns are not applicable to Tech Center Rebuilds and Generators.

Please note: This policy covers all non-defective return requests made on purchases from ecobatt-energy.com Defective products are covered under a separate Warranty Policy.

 

Shipping Policy

We want you to experience a safe, secure and completely satisfied shopping experience. ecobatt-energy.com shipments are made from our fulfillment center located in Siem Reap. BatteriesPlus.com ships to Cambodian addresses only. Orders placed online to be picked up at a store will be subject to availability status of products at selected location. The store will communicate directly with you on availability.

Estimated Shipping Time

• All times listed are Central time. Business days are Monday–Friday, for week day National Holidays your order will ship next business day.

• Orders placed before 3 PM, Monday thru Friday: Your order should ship that same business day.

• Orders placed after 3 PM, Monday thru Friday: Your order should ship the following business day.

• Orders placed after 3 PM, Friday thru Sunday: Your order will ship the following Monday.

Based on your location and zip code, KERRY EXPRESS delivery service is commonly one to two business days from the date we ship your order. Please verify KERRY EXPRESS delivery service to your location – KERRY EXPRESS does NOT guarantee delivery within stated service times to remote locations.

Carrier(s)

The ecobatt-energy.com preferred small parcel carrier is KERRY EXPRESS. Service availability, time in transit, shipment tracking, and delivery guarantee policy for all KERRY EXPRESS services are available at the KERRY EXPRESS website, https://www.kerryexpress.com/. Ecobatt-energy.com  reserves the right to substitute alternative carriers based on shipment size and weight, shipping requirements, and market conditions. You will be contacted by our Customer Care center when this change in carrier occurs.

Ecobatt-energy.com may make multiple shipments to fulfill an order. Shipping charges will be calculated based upon a single shipment from one location. Additional shipping fees will not apply.

Shipping Services

BatteriesPlus.com ships all orders KERRY EXPRESS ground service unless specified. 

To calculate delivery time to your location, please visit www.kerryexpress.com for specific guarantee details and service availability. No weekend delivery service is available.

Currently, we do not ship to:

• Post Office Box address

• Military (APO/FPO) addresses

• Thailand, Lao, Vietnam,

We reserve the right to change or discontinue Free Shipping at any time.

Shipping Rates

Ecobatt-Energy.com offers competitive shipping based upon prevailing UPS rates.

Failed Delivery Attempts

Signature may be required at the time of delivery by KERRY EXPRESS for higher value orders. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.

Questions

Please contact our Customer Care Team with any questions regarding tracking, delivery, damage claims or any other shipping concerns.

Tel: 017 330 739

contact@ecobatt-energy.com

 

Warranty Policy

We want you to be completely satisfied with your purchase. The following information will help facilitate your return of an unused product, or a warranty claim for a defective product, either of which may be processed at a EcoBatt® retail store, or by calling +855.17.330.739.

Products purchased from ecobatt-energy.com or at a EcoBatt® location may include a warranty, depending on the product's manufacturer, age, and cause of the defect. Our policy is to honor warranty claims within the warranty period unless the defect is caused by owner/user abuse or negligence or if the product was not used as intended. Further, to the fullest extent possible under applicable law, EcoBatt® will not be liable for consequential, incidental or punitive damages.

Warranty coverage is not transferable (it applies to the original purchaser only), and requires a proof of purchase or original receipt.

A warranty claim may require product analysis prior to issuance of a credit or replacement, which may take up to two (2) business days to process.

Specific terms and conditions of warranty policies will vary by product type, and may be modified over time. For specific terms and conditions, please see a store representative or call +855.17.330.739.

The warranties for the specific products are the exclusive and only warranties that we provide with respect to the products we sell.

EcoBatt® MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED. WE DISCLAIM ALL OTHER WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Terms and Conditions

Ecobattenergy.com Terms and Conditions of Sale

Considerations for National Account Customers

As a Ecobatt Energy® National Account Customer, you ("NA Customer") agree that all products and services NA Customer purchases through the Ecobatt Energy® website or any Ecobatt energy® store will be subject to the terms and conditions referenced below and will specifically overrule any additional or conflicting terms or conditions contained in any NA Customer purchase order or other communication.

Standard Terms and Conditions

These standard terms and conditions are effective respecting all sales by Ecobatt Energy, on its website "Ecobattenergy.com" ("Seller") and are binding on all Ecobatt Energy® customers ("Buyer"). These terms supplement Seller's form order confirmation generated in response to Buyer's online order for Product (each individually or collectively, the "Order Confirmation").

1. AGREEMENT. The term "Agreement" means these standard terms and conditions, as supplemented for each transaction solely as to the Product(s) description, quantity and price for the Product(s) described in Seller's Order Confirmation. The Seller objects to and will not otherwise be bound by any additional or different terms, whether printed or otherwise, in any Buyer's purchase order or in any other communication from Buyer to Seller.

2. PRODUCT. The term "Product" means any and all goods sold by the Seller.

3. TERMS OF PAYMENT. Payment will be by credit card at time of order. In addition to payment of the price for the Product, Buyer also will pay all taxes applicable respecting the purchase of the Product. Tax exempt organizations seeking tax exempt transactions must obtain Seller's approval in advance and submit requested documentation. Buyer is responsible for all applicable shipping and handling costs.

4. SHIPPING/DELIVERY. Shipping and delivery dates are not guaranteed. Shipping dates are estimated on the basis of Seller's immediate receipt of all information Buyer must furnish and the absence of delays, direct or indirect, resulting from or contributed to by circumstances beyond Seller's reasonable control. Seller will in good faith endeavor to meet estimated shipping dates, although either party will have the right to cancel backordered Product(s). Seller reserves the right to make multiple shipments to fulfill an order. Seller reserves the right to withhold delivery of the Product(s) or cancel an order for Product(s) if Seller has reasonable belief that the Product(s) will be used for improper or unlawful purpose or activity or if a transaction appears fraudulent. Seller will not be liable for any damages or losses arising out of or resulting from any delay in delivery of Product.

5. RISK OF LOSS. Unless Seller or Seller's designated carrier expressly agrees in writing to other terms following acceptance of Buyer's online order for Product, Buyer assumes all risk of loss of Product upon Seller's delivery of Product to Buyer's designated address. Notwithstanding this allocation of the risk of loss, the Product remains subject to Seller's right to reclaim and stop the Product in transit.

6. WARRANTIES AND LIMITATIONS OF LIABILITY. Seller warrants that all Products will be substantially free of defects in material and workmanship for a period of time as designated in Seller's then current warranty table found in the "Warranty" section of the "ecobatt-energy.com" website; beginning on the date Buyer receives the Product. This warranty is void if the Product is modified (e.g., used in custom pack assemblies), misused, altered, tampered with or are installed or use in connection with life sustaining or other medical or aviation equipment or purposes or otherwise in a manner that is inconsistent with applicable specifications. ALL OTHER WARRANTIES EXPRESS OR IMPLIED, WHETHER ORAL, WRITTEN OR IN ANY OTHER FORM, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY EXCLUDED. Seller is not liable for special, indirect, incidental or consequential damages, including loss, damage, personal injury, or any other expense directly or indirectly arising from the use of or inability to use the Products, including loss of data. The sole and exclusive remedy under this limited warranty is limited to, at Seller's option, Seller's repair or replacement of the defective Product or a refund of or account credit for the then-current purchase price for the Product.

7. RETURN POLICY. Buyer must inspect the Product upon delivery. If Buyer believes any Product is non-conforming or was shipped to Buyer in error, Buyer may reject the Product only by written notice to Seller. Buyer, at Seller's election, must return any defective Product to Seller, properly dispose of the defective Product, or make the Product available to Seller or its agents for inspection at Buyer's place of business, if applicable. Buyer must request return authorization from Seller prior to return of any Product. Buyer must provide such other information as Seller may reasonably request as to any defective Product(s). Seller's liability for non-conforming Product will not exceed the price of the Product. Seller will not be liable on any claim for non-conforming Product which is not made within fourteen (14) days after Buyer has received Product. Buyer must return Product to Seller, if requested, within 45 days of receiving the Product. Returns that do not meet these requirements may not be accepted or may be subject to a return fee. See the "Return" section of the "ecobatt-energy.com" website for additional detail regarding Seller's return policy.

8. INDEMNIFICATION. Buyer will indemnify, defend and hold Seller and its corporate parents and other affiliates and their respective officers, directors, stockholders, members, insurers, attorneys, employees, agents, successors, predecessors, assigns, heirs and personal representatives harmless against any and all liability, claims, suits, actions, losses, liabilities, damages, costs and legal fees arising out of or related to: (i) any alleged or actual breach or non-satisfaction by Buyer or, if applicable, any of its employees, authorized representatives or advisors of any of Buyer's warranties, representations, covenants or obligations in this Agreement, (ii) any actual or alleged breach of warranty, representation, action or activity any Buyer which is in addition to or otherwise conflicts with Seller's limited Product warranties to end users or other third parties, and (iii) any other claims of any nature that any Products have caused or contributed to bodily injury or death or damage to real or personal property, excluding claims solely arising out of defective or non-conforming Product.

9. FORCE MAJEURE. Seller's failure to deliver Product due to circumstances beyond its reasonable control including acts of God, fire, flood, war, labor disturbances, Seller or raw material shortages and governmental regulation will not constitute an event of default or breach of this Agreement. Seller will promptly notify Buyer of any such delay and its cause.

10. SUCCESSORS AND ASSIGNS. All provisions of this Agreement will be binding on and benefit the parties hereto, and their successors, assigns and legal representatives, except that Buyer may not assign or otherwise transfer this Agreement without Seller's prior written consent. Any assignment, delegation or transfer in violation of this provision will be void.

11. GOVERNING LAW AND DISPUTE RESOLUTION. This Agreement is governed by and construed under the laws of the Kingdom of Cambodia without reference to Cambodia choice of law rules. Subject to Seller's right to seek injunctive relief as stated below, any dispute, claim or controversy arising out of or related to the Parties involving the interpretation of this Agreement will be resolved by binding arbitration in Phnom Penh, Cambodia under the Cambodia Arbitration Association Dispute Resolution Procedures in effect at the time of arbitration. Buyer acknowledges and agrees that Seller may have no adequate remedy at law if Buyer breaches this Agreement. 

12. MISCELLANEOUS.

a) The Agreement may be modified or terminated only upon Seller's written consent.

b) This Agreement represents the entire agreement between the parties and supersedes all prior agreements, understandings, negotiations and discussion of the parties. There are no warranties, representations or agreements among the parties related to the same subject matter, except as expressly stated herein.

c) Seller may, in its discretion, cancel an order or withdraw delivery if Buyer fails or cannot comply with this Agreement and/or the terms of the Order Confirmation.

d) If any provision of this Agreement is held invalid or unenforceable by a court of competent jurisdiction (in whole or in part), the remainder of this Agreement will remain in full force and effect and will not be affected, impaired or invalidated.

e) Failure of Seller to insist upon performance of any provisions of this Agreement or to exercise any right or privilege hereunder will not be construed as a waiver or relinquishment of the future performance of any such term or condition or the future exercise of such right.

13. PRIVACY. EcoBatt Energy is committed to protecting your privacy. This policy describes our practices regarding personal and account information collected by EcoBatt energy (“we,” “us,” “our,” “EcoBatt Box” or, “EcoBatt Energy”) at our stores, online at ecobatt-energy.com  (Site or web site) and via mobile applications (i.e. EcoBatt Energy accessed through your mobile devices).

By using the EcoBatt Energy website or any of our applications, products, services, features, tools, or resources you agree to the terms of this Privacy Policy and our Terms/Conditions of Use.

This Privacy Policy, along with our Conditions of Use governs your use of the EcoBatt energy Cambodia website at https://www.ecobatt-energy/ (“Site”) and any other links through social media platforms such as Facebook or Twitter, as well as the use of our mobile application. For the purposes of this Privacy Policy, we will refer to all of these access points as the EcoBatt Energy Cambodia  system (“System”).

In this policy, "personal and account information" means your name, company name, account number, address, telephone number, and e-mail address plus other information that may personally identify you ("personally identifiable information"), including your industry, the number of employees at your company, and purchase history.

We reserve the right to modify this Privacy Policy from time to time. Each version of our Privacy Policy is marked with a version number and effective date. We recommend that you visit our web site periodically to review any changes to this Policy. Your access of and use of our web site means you agree to the terms in this Policy.

How much information must I share?

The amount and type of information we collect from you depends on your in store and online activities and use of our web site. Below, we explain what information we collect.

When you browse our web site

Generally, you may visit this Site without providing EcoBatt Energy cambodia or its affiliates with any personally identifiable information. Information collected by us is voluntarily provided by you and may include information such as your name, address, email, phone number and other contact information. We may also collect other personally identifiable information that you choose to include in any communications that you send to us. We may use your personally identifiable information to respond to your requests for information and provide you with information. Our Site may also collect general information about your technology interface or preferences (such as the type of browser used or the files requested). Additionally, we may collect information regarding the websites you visit and other information, as described in this Privacy Policy.

We may use third-party vendors or social sites, such as Google AdWords or Facebook, to advertise to customers online for purposes of, including without limitation, initiating direct marketing programs on our behalf, data tracking, maintenance or development of our System, development of online products and services or customer service or new product development, or other contracted promotional opportunities provided to our users. These third-party vendors and social sites may display Batteries Plus Bulbs advertisements on other web sites based on user's internet usage. More specifically, these vendors use cookies to inform, optimize, and serve ads based on a user's past visits to the Site. Any information that these third parties collect via cookies is not linked to any personally identifiable information we collect or you provide on the web site. To learn about how to opt out of ad network interest-based advertising, click here 

.We may transfer your personally identifiable information and other information that you submit on our Site to our offices, affiliates, and service providers. However, we can, and will ask our service providers to use, store and otherwise process your information in accordance with this Policy regardless of where it is transferred. We do not share your personally identifiable information with third parties, without your consent, except as described in this policy and to the extent required by law, in accordance with your instructions.

When you make purchases through our web site

We collect your name, address, and payment information (such as credit card number, expiration date and credit card verification code) to process your order. We may also collect your zip code to assist in finding whether a certain product is available at a store near you.

When you create an e-Account on our web site

We collect your user name, password, bill-to address, and email address. You can help us ensure your privacy by not sharing your user name or password.

When you subscribe to our email newsletter through our web site

We use your email information to deliver newsletters, company information, and promotions. Your email information may be used in conjunction with any purchases you make at ecobatt-energy.com to provide customized offers or promotions. You may opt out of future communications by clicking on the “unsubscribe” link in any communication received from us or by updating your account settings.

When you sign up for e-receipts in our stores

We collect your email address and the other information that you provide in order to provide you with an electronic receipt for your in store purchase.

When you communicate with us through our web site or in our stores

We collect your email address and the other information that you provide in order to respond to your communication. When you enter contests, participate in surveys, submit forms or applications, or register for other activities, we collect your name, email address and phone number, and the other information that is required for entry or participation or information relevant to your ability to purchase a franchise, which varies depending on the activity. Our business partners may co-sponsor contests on our site. If you enter one of these contests our co-sponsors may receive the information collected or may collect the information directly. In these situations, we will tell you who is collecting your information, how they may use it and how to contact them.

How is my personal and account information used?

We collect information about you in order to provide you with services and products and also collect information that is necessary for our Site to work properly. We use personal information about our users for a variety of purposes related to our business.

We may use your personal and account information to provide products or services you have requested, respond to a communication from you, contact you, and as otherwise described in this policy.

We may occasionally send you promotional, product or franchising information via regular mail, email, or other electronic channels, including ads on social media platforms. If you do not wish to receive promotional, product or franchising information, you may opt out of future communications by following the instructions in the communication.

In addition, in order to measure how we are doing and to better understand how we can improve our product offerings, we or one of our service providers or strategic partners may contact you by telephone or e-mail and solicit your participation in research. Your participation is voluntary.

If you become our customer, we may send you updates on important information about our company and services.

The EcoBatt Energy Cambodia Site may track the total number of visitors to our Site, the number of visitors to each page of our Site, IP addresses, computer and browser type, version and domain, dates and times of use of each page of our Site, and any third party web site from which you were transferred to this Site, and more, and we may analyze data for trends and statistics in the aggregate, but this information will be in aggregate form only and it will not contain personally identifiable information. This aggregate information is not linked to any personally identifiable information that can identify any individual person. We may use this aggregate information to analyze trends, administer the Site, track users' movement and gather broad demographic information for aggregate use and to improve the EcoBatt Energy Cambodia Site.

How is my personal and account information shared?

We restrict access to your personal and account information to those who need access to use it as set forth in this policy, which includes franchisees and service providers who are restricted by confidentiality obligations. Only authorized personnel are permitted to see your E-Account password.

We may share your personal and account information with our third party services providers, including but not limited to our credit card processors, web site developers and hosts, advertising agencies, third party shippers and other services providers, whose use of your information is limited to providing services to us. We do not sell, trade, rent or otherwise share your personal information with others.

We may disclose your personal and account information to respond to subpoenas, court orders, or other legal process, as required by law, or to establish or exercise our legal rights or defend against legal claims. Your personal and account information may also be disclosed in event of any future connection with a sale of some or all of our business or a merger with another company.

We may provide aggregate information and the data generated by cookies to web design and marketing firms we contract for web site development and advertising purposes.

How do you protect my personal and account information?

We use 2048-bit keys and TLS 1.2 (Transport Layer Security) technology in all areas where your personal and account information is required.

In addition, your personal and account information and transaction history are kept behind our firewall on separate servers. All transaction information is processed under encrypted channels.

How do I edit or delete my Site account information?

You may edit your account information at any time by signing in to your account and clicking "Your Account". You can access, review and update your personal information. To delete your account, please call us at  017.330.739 with specific instruction to delete your account. Your account can be deleted, but doing so will result in not being able to access certain areas of the site.

How do I unsubscribe from emails?

If you do not wish to receive emails from us, you may opt out of future communications by clicking on the “unsubscribe” link in any communication received from us or by updating your account settings.

How do I adjust ad preferences for ad network interest-based advertising?

We may use third-party vendors, such as Google, to advertise to our users online. These third-party vendors may display EcoBatt Energy Cambodia product advertisements on other websites based on your internet usage. More specifically, these vendors use cookies to inform, optimize, and serve ads based on your past visits to the Site or another site affiliated with our products or services. Any information collected via cookies is not linked to any personally identifiable information (name, address, email address, or phone number) we collect or you provide on the website. To learn about how to opt out of ad network interest-based advertising, click here 

.

Children’s Privacy

Our Site is not directed at nor targeted to children under the age of 13. We do not use our Site to knowingly solicit personal information from or market to children under the age of 13. If you are under the age of 13, do not provide us with any personal information. If we learn that someone under 13 has provided personal information, we will use reasonable efforts to remove such information from our databases.

 

 

International Users

EcoBatt Energy Cambodia does not offer or sell products to individuals outside of the Kingdom Of Cambodia. Our Site is based in the United States, controlled, operated, and administered within the United States of America, and is made available to you on an unsolicited basis, without any marketing or promotion. This Privacy Policy is provided in accordance with and subject to applicable United States and Wisconsin laws. If you decide to continue to access this site from your location outside of the United States, you acknowledge that your use of this Site is subject to this Privacy Policy and your personal information will be transferred or processed in the United States.

How can I give you feedback or contact you?

You may contact us via email or phone. Our Customer Care team is available by phone 7:30am CT – 6:00pm CT, Monday through Friday +855-17-330-739. Comments or questions can also be sent to us via postal mail, and we will use reasonable efforts to promptly review and respond as appropriate:

Questions or correspondence specific to the franchising portion of the Site (EcoBatt Energy Cambodia  should be addressed to:

Rika Taing

EcoBatt Energy Co Ltd Cambodia

Street Metakarona

Krong Siem Reap, 17260

Phone: +855.17.330.739

Email: contact@ecobatt-

Please note that messages become our property and, unless you direct otherwise, may be used by us for promotional purposes.

Last Updated – 02/05/2021